Your Privacy Is Our Responsibility

ed77 ("we", "us", "platform") provides a safe and reliable online betting and casino experience for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect your personal information.

By using the ed77 website or services, you are considered to have consented to the terms described in this policy. If you do not agree with this policy, please stop using our services and contact our support team regarding the management of your account.

This policy applies to all ed77 services, websites, mobile applications, and services provided through any channel. We respect the right to personal privacy and are committed to ensuring the security of your information.

2.1 Registration & Account Information

When you create an account or log in to ed77, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

When you make financial transactions to carry out betting or casino activities on our platform, we process the following information:

• Deposit and withdrawal amounts and dates
• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer)
• Partial payment account identifier (full account numbers are never stored)
• Transaction reference numbers and status
• Betting and gaming history

2.3 Automatically Collected Information

When you use the ed77 website or app, our system automatically collects certain technical information:

• IP address and location data (at the country level)
• Browser type and version, operating system
• Device type (mobile, tablet, desktop)
• Time of site access, duration, and pages visited
• Referrer URL (the page you came from)
• Cookie and session data

2.4 Communication Information

When you contact our support team — via live chat or email — those conversation records may be stored. This helps improve service quality and assists with future support.

ed77 uses your personal information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Transaction processing: To correctly process deposit and withdrawal requests.
• Identity verification: To prevent fraud and confirm that users are of legal age (21+).
• Service improvement: To improve platform functionality and user experience.
• Support: To properly resolve your complaints and questions.
• Security: To prevent unauthorized access, fraud, and money laundering.
• Responsible gaming: To review users' gaming patterns and identify potentially problematic behavior.
• Legal obligations: To comply with applicable laws and regulations.

4.1 Sharing Information with Third Parties

ed77 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: With payment partners such as bKash, Nagad, Rocket, Upay, or banks — only the information necessary to complete a transaction.
• Identity verification services: With accredited verification agencies as part of the KYC (Know Your Customer) process.
• Law enforcement agencies: To relevant authorities when required by a court order or legal obligation.
• Technology partners: Technology service providers contracted with us to operate the platform — who are bound by strict confidentiality agreements.

4.2 Limitations on Disclosure

We will never share your complete financial information, password, or sensitive identity information with any advertising agency, marketing partner, or any other third party — unless you have given explicit consent.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored on your device. ed77 uses the following types of cookies:

• Essential cookies: To maintain login sessions, verify security, and run the platform's core functions.
• Functional cookies: To remember your preferences (language, betting settings).
• Analytics cookies: To understand user behavior and improve site performance — as anonymous statistics.

5.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some important platform functions from working properly.

ed77 has put in place industry-standard technical and administrative measures to ensure the security of your personal information:

• SSL encryption: All data transfers between your browser and our servers are encrypted using SSL (Secure Socket Layer) technology.
• Password hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Access controls: Only authorized personnel can access your information, and every access is logged.
• Regular security audits: Regular security audits are conducted to identify vulnerabilities.
• Data backups: Regular backups are taken to reduce the risk of data loss.
• Firewall & intrusion detection: Advanced network security measures are active to prevent unauthorized access.

While we strive to maintain the highest level of security, no internet-based system can be claimed to be 100% secure. However, ed77 is always ready to quickly address any potential security risks.

ed77 retains your personal information according to the following policy:

• Active accounts: Information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, financial information and transaction records may be retained for a specified period in accordance with applicable law.
• Applicable law: We are legally obligated to retain certain information for an extended period in compliance with anti-money laundering and financial regulations.
• Analytics data: Anonymous statistics and analytics data may be retained long-term, but are never directly linked to your identity.

As an ed77 user, you have the following rights. To exercise these rights, contact our support team:

• Right to access: You may request to view and receive a copy of the information we hold about you.
• Right to correction: If any of your information is incorrect, you may request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to restrict processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may request a structured copy of your account and transaction information.
• Right to withdraw consent: You have the right to withdraw any consent you have previously given at any time.

After receiving your request, ed77 will endeavor to respond within a reasonable time. In some cases, identity verification may be required.

ed77 is an adult entertainment platform and is operated exclusively for users aged 21 and above. We do not knowingly collect personal information from any minor.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the information collected.

A note to parents: if you suspect that your minor child is using our platform, please notify our support team immediately.

The ed77 platform uses software from various game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi). These providers follow their own privacy policies.

If you access any third-party service through our platform, that service's own privacy policy will apply. We are not responsible for the data collection and use practices of those third parties.

ed77 reserves the right to update or change this privacy policy at any time. If significant changes are made, we will endeavor to notify you via your registered email or through a notice on the platform.

Continuing to use the platform after any changes means you agree to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24/7.

If you submit a request regarding your account or information, please contact us from your registered email for identity verification.